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The website www.ineedtours.com (hereinafter the “Website”) is owned and / or licensed and / or operated by World Experience Srl, registered in Camaiore, Via de Pinedo 18 – 55041, VAT id 02441070469  (hereinafter the “Company”).

This policy, explain how World Experience may use information we collect about you, as well as your rights over any personal information we hold about you. Please carefully read this policy; by accessing the Website you confirm to have understood and agreed to it.

Information we collect about you

We collect information about you when you:

  • Visit the Website, and other sites accessible from the Website.
  • Register with and buy products or services on the Website.
  • Take part in promotions, competitions, customer surveys and questionnaires.
  • Contact us eg in writing or calling our customer services.

We may supply the information we collect about you with information we receive from other sources eg public registers such as electoral roll. This allow us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

Using you information

Collecting your personal information helps the Company to better understand what you need from us. We use your information to:

  • Manage and improve the Website
  • Personalise our services to you
  • Administer and operate your account
  • Process your orders and allocate ClubCard points to your account.
  • Tell you about important changes to the Website and our services.
  • Understand your shopping behaviour to develop and improve our product services.
  • Manage promotions, competitions, customer surveys and questionnaires.
  • Check and verify your identity, and prevent or detect crime. In performing check your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

We may share your personal information across the Company so they can provide you with relevant product and services.

Your personal information is sage with us and will never be released to companies outside the Company for their marketing purposes.

We may use and share anonymised information outside the Company. However, we would like to reassure you that this never includes your personal information.

ClubCard information

We access the information recorded through the use of your ClubCard to help us to improve our service to you and to make our communications more relevant.

Marketing and research

If you agree, we may contact you to:

  • Send you offers and information about the Company products or services
  • Send you offers and information about partner’s products or services
  • For customers research eg to help improving our services

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be very interesting to you.

When you register online you can access a “Contact Preferences” page that allows you to tailor our commercial communications to your preferences.

To change your contact preferences simply click “Your Account” in the top frame and click “Your Contact Preferences”. If you do not want to receive commercial communications from us, select your choices by using the boxes available on that page.

We like to hear your views to help us improving our service. From time to time, we may contact you to ask you opinions. Again, if you do not want to be contacted for this purpose, make your choice on the “Contact Preferences” page.

Cookies

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties throught our Website. The classification was developed by the International Chamber of Commerce Uk and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you do not want to have them in your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie ?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent Cookies. These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visit the website that created that particular cookie.

Session Cookies. These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Disclosing your information

We will never disclose your information to anyone outside the Company except when we have your consent; where we are required or permitted to do so by law; to other companies who provide a services to us, or any successor in title to our business.

Whenever we transfer personal information to countries outside the European Economic Area, we will ensure that appropriate security measures are taken.

Other websites

The Website may contain links to other sites which are outside our control and may not be covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Accessing your information

To obtain a copy of the information we hold about you, write to support@ineedtours.com. Please confirm your account number and any details to help us to identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

This policy replaces all previous versions and is correct as of October 2016. We reserve the right to change the policy at any time.