● Please select your hotel from the proposed list at the end of the booking process. If your accommodation is not on the list, please contact the reservations department at
[email protected]
● The local provider will contact you before the service to confirm the exact meeting point and pickup time; if you have not received this communication 24 hours before the start of the tour, it is the passenger's ultimate responsibility to contact the local provider's phone number indicated on your voucher to confirm these details
● The pick-up time and the duration of the tour are approximate; they will be confirmed by the local provider and will depend on the distance from the pick-up location and traffic
● Please arrive at the pick-up point 15 minutes before the tour begins
● Please note that the service does not include a direct drop-off back to your hotel; the tour will end exclusively at one of the designated central tourist points (Santa Fe and 9 de Julio, Galerías Pacífico, or Obelisk)
● In case of cancellation due to force majeure, you will be offered an alternative date or a full refund of the tour
● We recommend wearing comfortable clothing and shoes, sunglasses, sunscreen, a hat, and carrying a water bottle in summer, as well as warm clothing, a raincoat, and an umbrella in winter