● Please arrive at the meeting point 15 minutes before the start of the visit
● Small groups consist of approximately 8 people plus the guide
● The visit will be conducted in a single language, the one selected at the time of purchase, and this cannot be modified under any circumstances
● Due to the nature of the monument and for reasons of logistics, availability, official events, or other unforeseen circumstances, the schedule may vary or the visit may be cancelled, notifying you of this circumstance as far in advance as possible. Should this occur, the client may accept the proposed alternative or cancel and receive a 100% refund, thereby voiding this contract. If accepted, the initial contracting conditions will apply once again
● It is essential to provide your first name, surname, and ID / Passport at the time of booking. You can also send your details to
[email protected]● On the day of the visit, you must bring the original identity document provided at the time of booking
● The tour is not fully adapted for people with mobility restrictions; therefore, these routes may not be particularly suitable for individuals with mobility issues, and we do not recommend it in certain cases
● Once your group has gathered at the meeting point, your guide will give an introductory presentation while walking through the Plaza de Oriente before reaching the Royal Palace