Additional Information
● Please provide full details of your accommodation at the time of booking. It is very important in this case to note that it is the passenger's obligation and sole responsibility to contact the local contact number one day before the service to confirm the exact pick-up point and time
● Be at the pick-up point 15 minutes before the tour starts
● We pick up clients on foot from Hiroshima Station (the guide will call the telephone number provided by the clients to coordinate the exact meeting point) or we will pick them up from their hotel in Hiroshima
● Remember to bring cash. Be prepared for any weather conditions—carry an umbrella or raincoat if necessary. Respect local customs and traditions at religious sites
● Not allowed: Pets, drones, littering, smoking and/or vaping in non-designated areas, or speaking loudly in inappropriate places (such as public transportation, restaurants, temples, etc.). Motorized wheelchairs, non-foldable wheelchairs, non-foldable strollers, unaccompanied minors, electric wheelchairs, scooters, fireworks, touching exhibits, or lighting fires
● The tour will take place regardless of weather conditions, except in the case of an earthquake or extreme weather event. Some tours may be affected by holidays, but we will still offer them with an alternative route on days when monuments, temples, etc., may be closed due to Christmas or New Year's celebrations
● If during the tour any of the listed landmarks or attractions is found to be closed (due to maintenance, unforeseen events, or any other circumstances), an alternative will be sought to ensure the best possible experience. If it is not possible to substitute it, the company will offer a proportional refund or a tour rescheduling
● If an event beyond both parties' control (such as natural disasters, pandemics, strikes, flight cancellations, etc.) prevents the service from being provided, the tour will be rescheduled. If rescheduling is not possible, the customer may request a full or partial refund, depending on the situation and at the sole discretion of the company
● If a guide is unable to conduct the tour due to health issues or any other unforeseen reason, the company commits to providing an alternative guide if possible. If no substitute guide is available, the tour will be rescheduled, or the customer may request a full refund
● If, due to force majeure or scheduling changes, a guide is unavailable for the tour, the company will offer an alternative solution, which may include rescheduling the tour or proceeding with a different guide. If satisfactory conditions cannot be guaranteed, the customer will have the right to a full or partial refund at the company's sole discretion
● If, during the tour, a customer exhibits inappropriate or disruptive behavior (that may affect the experience of other participants or the safety of the group), the company reserves the right to cancel the tour immediately. In this case, no refund will be offered, and the customer will be responsible for any consequences of their behavior
● If you have any allergies or health issues, please inform us before the visit
● The Portuguese option is available upon request; the provider will confirm based on guide availability for that language