The cancellation policy will depend on the season in which the excursion takes place, according to the following details:
High Season (April to October)
Free cancellation up to 2 months before the service date.
In case of cancellation within the 2 months prior to the service, the ticket amount will not be refunded. The remaining refundable amount will be confirmed by our reservations team.
Cancellations made 48 hours or less before the service, as well as no-shows, are non-refundable.
Low Season (November to March)
Free cancellation up to 48 hours before the service date.
Cancellations made with less notice or no-shows are non-refundable.