● It is the responsibility of all visitors to be at the meeting point 15 minutes before departure. Guests arriving after departure cannot be accommodated & missed tours or tickets cannot be refunded
● The Municipality of Venice has introduced an Access Fee that applies on specific dates. To avoid any inconvenience, we recommend checking the official guidelines and completing the necessary registration through the provided link before your visit. (
https://cda.ve.it/en/ Official Link for Registration)
● Gratuities for your guide/driver that provided excellent service are appreciated!
● Extra measures may be implemented at some venues due to heightened global security. As a result, we may experience delays in getting through mandatory security checks when entering these venues. Extra measures may also restrict the size of bags that can be brought inside. To avoid disruptions or possible denied entry, we strongly suggest that you avoid bringing large purses, bags, or backpacks on your tour. St. Mark’s Basilica specifically prohibits large bags, umbrellas, and tripods. These items must be checked into the luggage storage area off-site, so you may miss a portion of the tour to do so
● This tour involves a fair amount of walking. Comfortable shoes are recommended
● We regret that we are unable to accommodate guests with wheelchairs or any impairments requiring special assistance. We are also unable to accommodate strollers or baby carriages on our group tours
● Entrance into religious sites requires a strict dress code. Knees and shoulders MUST be covered for both men and women. We cannot be held responsible for refused entry due to improper dress
● Please notice that in Doge's Palace Suitcases, trolleys and any bulky luggage are not permitted (any luggage whose sum of the three sides exceeds 1 linear meter, including handles, wheels and external pockets). Smaller but still bulky bags and backpacks, umbrellas and any other objects which, in the opinion of the security personnel, cannot be introduced into the exhibition areas, must be left in the cloakroom
● Due to St. Mark's Basilica security regulations, a PASSPORT OR VALID ID DOCUMENT IS MANDATORY to join this tour. It is your responsibility to ensure you have a valid document with you on tour. Passengers who fail to provide a valid proof of identity will be denied entry
● This tour has a mínimum of 4 people to operate