● Passengers must arrive at the pickup point at least 10 minutes prior to the departure time. The tour starts punctually, and failure to show up at the indicated time will not entitle you to a refund
● Please note that check-in at the park is at 9:00 AM; the local provider will inform you of your corresponding pickup time
● The local provider will contact you 24 hours before the service to confirm any relevant information. If you do not receive this communication, please call the emergency number listed on your booking voucher
● With General Admission, buggies have 4 seats and are shared among participants
● Health restrictions: Participation in this activity is not recommended for pregnant women, individuals with heart conditions, back problems, or motor disabilities
● Height and weight requirements: A minimum height of 120 cm is required for the zip line, Quick Jump, and horseback riding activities. Likewise, the maximum weight allowed is 136 kg (300 lbs) for horseback riding, the zip line, and the Quick Jump
● Buggy requirements: To drive, you must be over 18 years old and present a valid driver's license. Additionally, closed-toe shoes are mandatory throughout the entire activity
● Device policy: For safety reasons, the use of cameras and mobile phones is strictly prohibited during the zip line, Quick Jump, and horseback riding activities
● Recommendations: It is advised to bring a change of clothes, a towel, swimwear, sunscreen, and cash for additional expenses
● If your hotel is located outside the Punta Cana or Playa Bávaro areas, a mandatory transfer supplement will apply and must be coordinated with the booking team at
[email protected], with an approximate additional cost per passenger of USD 20.00 from Bahía Príncipe La Romana, La Romana, or Miches, and approximately USD 30.00 from Juan Dolio or Boca Chica