● Please provide your accommodation details when making the reservation and provide a whatsapp number for the lead traveler to facilitate contact
● The local provider will contact you before the service to confirm the exact pickup time and meeting point; if you have not received this communication 24 hours before the start of the tour, it is the ultimate responsibility of the passenger to contact the local provider's phone number indicated on their voucher to confirm these details
● Please be in the lobby or reception 20 minutes before your assigned time. The courtesy wait time is 5 minutes; after this period, you must travel to your destination on your own by contacting the local operator
● Please note that this is not a traditional guided tour, the service consists of transportation and the completion of outdoor activities with the monitor team
● All schedules are approximate and may vary depending on hotel location, immigration procedures, route conditions, or other external factors
● On the day of the excursion, all passengers must present their latest physical copy of their ID or passport
● We recommend passengers wear long pants, comfortable and closed shoes, sunscreen, and insect repellent
● The activity is not suitable for children under 7 years old, people over 65 years old, or people weighing more than 120 kg
● Not suitable for people with back problems, spine issues, osteoporosis, heart diseases, neurological disorders, reduced mobility, chronic lung diseases, pregnant women, wheelchair users, or anyone with any disability that prevents them from responding to an emergency
● Basic pickup does not apply to hotels located in Zona de Granja, Barrio Belén, Barrio Santa Rosa, Barrio Orquídeas, or outside the hotel urban area (incurs an additional cost). If your hotel is located in these areas, please contact the reservations department at
[email protected]