● Please provide your accommodation details when making the reservation and provide a whatsapp number for the lead traveler to facilitate contact
● The local provider will contact you before the service to confirm the exact pickup time and meeting point; if you have not received this communication 24 hours before the start of the tour, it is the passenger's ultimate responsibility to contact the local provider's phone number indicated on your voucher to confirm these details
● Please be in the lobby or reception 20 minutes before your assigned time. The courtesy waiting time is 5 minutes; after this period, you must travel to your destination by your own means by contacting the local operator
● Basic pickup does not apply to hotels located in Zona de Granja, Barrio Belén, Barrio Santa Rosa, Barrio Orquídeas, or outside the hotel urban area (incurs an additional cost). If your hotel is located in these areas, please contact the reservations department at
[email protected]
● The possible raft ride on the Iguazu River is an optional activity not guaranteed and its cost is exclusively the passenger's responsibility
● On the day of the excursion all passengers must present the latest physical copy of their ID or passport
● We recommend bringing sunscreen, insect repellent, light clothing, and comfortable shoes
● Activity not suitable for wheelchair users
● Please note that departures from Foz de Iguazú require a minimum of two people to operate; if this minimum is not reached, you will be offered an alternative date or a full refund of the tour