● Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time. The tour starts strictly on time, and failure to show up at the agreed time will not entitle you to any type of refund
● The local provider will contact you 24 hours before the activity to coordinate any relevant details of the service. If you do not receive this message, please remember to contact the emergency number detailed on your booking voucher immediately
● This experience is not recommended for pregnant women or individuals with heart conditions, back problems, or any other physical disability
● To participate in the zipline, Quick Jump, and horseback riding activities, a minimum height of 120 centimeters and a maximum allowed weight of 136 kilos (300 pounds) are required
● Passengers wishing to drive the buggies must be over 18 years old, present a valid driver's license, and wear closed-toe shoes mandatorily during the entire journey
● For safety reasons, the use of mobile phones and cameras is strictly prohibited while performing the zipline circuits, the Quick Jump, or the horseback ride
● It is suggested that all participants bring a change of clothes, a towel, a swimsuit, and sunscreen to comfortably enjoy the day
● If your hotel is located outside the Punta Cana or Playa Bávaro areas, a mandatory transfer supplement will apply and must be coordinated with the booking team at
[email protected], with an approximate additional cost per passenger of USD 20.00 from Bahía Príncipe La Romana, La Romana, or Miches, and approximately USD 30.00 from Juan Dolio or Boca Chica