● Please provide your accommodation details at the time of booking and supply a WhatsApp number for the main traveler to facilitate contact
● The local provider will contact you prior to the service to confirm the exact pickup time; if you have not received this communication 24 hours before the tour starts, it is the passenger's sole responsibility to contact the local provider at the phone number listed on your voucher to confirm these details
● Please be in the lobby or reception area 20 minutes before your assigned time. The grace period is 5 minutes; after this period, you will need to make your own way to the park by contacting the local operator
● Please note that departures from Foz de Iguazú require a minimum of two people to operate; if this minimum is not met, you will be offered an alternative date or a full refund for the excursion
● It is mandatory to carry a valid physical passport or ID card. To cross the border, please check the requirements at https://www.argentina.gob.ar/interior/migraciones and keep in mind that certain nationalities (such as Australia, Canada, and the USA) require a visa
● The entrance ticket to the park is not included and must be purchased online prior to the tour at https://tickets.cataratasdoiguacu.com.br/ by selecting the corresponding category (Mercosul or general), date (second day of arrival), and time slot. We recommend downloading the ticket or printing it out
● The park is wheelchair accessible. Please contact our reservations team in advance if you require assistance or need to rent a wheelchair
● We recommend wearing light clothing, comfortable shoes, sunscreen, and insect repellent
● Basic pickup does not apply to hotels located in Zona de Granja, Barrio Belén, Barrio Santa Rosa, Barrio Orquídeas, or outside the hotel urban area (incurs an additional cost). If your hotel is located in these areas, please contact the reservations department at
[email protected]