● Hotel pick-up time is between 4:00 AM and 8:00 AM. The exact time will be confirmed one day prior. Please wait in your hotel lobby 15 minutes before your scheduled pick-up time
● Not wheelchair or stroller accessible. Infant seats are not available
● Not suitable for pets
● Not recommended for travelers with heart conditions
● Booking confirmation is immediate, but ticket issuance for Santuario Histórico de Machu Picchu is subject to official availability from the Peruvian Government (if changes to the date or circuit are required, we will consult you in advance); therefore, if you need to book flights or additional services linked to these dates, please contact our Operations Department immediately to confirm final ticket issuance, keeping in mind that once issued, tickets are non-refundable
● Please note that once your entrance ticket has been issued, no changes to personal details or date of entry are permitted
● IMPORTANT: Do not schedule activities or return flights on the same day as your Santuario Histórico de Machu Picchu tour, as this tour concludes between approximately 8:00 PM and 10:00 PM
● To preserve the Historic Sanctuary of Santuario Histórico de Machu Picchu and its World Heritage status, the Ministry of Culture has established various circuits for visits. We will ensure your visit to the archaeological site is a memorable experience. However, please note that Circuit 2 or Circuit 3 will be assigned based on availability
● Upon confirmation, please inform us of your arrival date in Cusco and the name and address of your accommodation to arrange your pick-up
● The guided tour lasts approximately 2.5 hours accompanied by a tour guide
● Assistance is available to visitors at the local office in Aguas Calientes: guests can use the restrooms and lockers to store their luggage during the tour
● Bringing local currency is recommended, as some venues do not accept credit cards
● This activity operates as a small-group tour (not private)
● Children must be accompanied by an adult
● Rates do not apply to Peruvian citizens or foreign nationals staying over 60 days in Peru, as sales taxes are not included in the total and will be collected by the local operator if applicable
● For your return to Cusco city, please note that the waiting time at Ollantaytambo station is up to 30 minutes from train arrival before departing for Cusco
● After booking, it is mandatory to send your hotel name and address to the Operations Department for pick-up arrangements. Furthermore, for tax purposes, copies of your passports must be attached
● Once in Peru, for questions about your services (start times, pick-up points), incident reports (health issues), or flight issues (delays or cancellations), you may contact the local operator via emergency phone or WhatsApp numbers provided on your voucher
● Tourist Train (Expedition or Voyager): Snacks not included on board / Comfortable seating / Large panoramic windows / Background music / Onboard sales service
● Superior Train (Vistadome or 360°): Onboard snack included / Extra legroom between seats / Panoramic windows / Live music performance (Inca Rail 360°) / Live cultural performance and alpaca fashion show (Vistadome)