● Please provide the complete details of your accommodation at the time of booking and include a WhatsApp number for the reservation holder to facilitate contact
● The local provider will contact you to confirm the exact pick-up time. It is the passenger's obligation and responsibility to contact the provider one day before (at the number indicated on the voucher) if this notification has not been received
● Please arrive at the lobby or reception 20 minutes before the assigned time. The courtesy waiting time is 5 minutes; after this period, reception will be notified, and if you miss the service, you must travel to the park on your own by contacting the local operator
● All times are approximate and subject to hotel location, route conditions, or delays in immigration procedures
● Please note that departures from Foz do Iguaçu require a minimum of two people to operate; if this minimum is not met, you will be offered an alternative date or a full refund of the excursion
● It is mandatory to bring the latest physical copy of your passport or ID on the day of the excursion. For passengers staying in Foz do Iguaçu crossing the border, check requirements at https://www.argentina.gob.ar/interior/migraciones and note that nationalities such as Australia, Canada, and the USA require a visa (check https://brazil.vfsevisa.com/index.html)
● The park entrance ticket is not included and must be purchased online in advance at https://ventaweb.apn.gob.ar/reserva/parques selecting: Parque Nacional Iguazú + Portal de acceso único + Excursion date + Categoría General. Download the ticket to your device, as there is no internet signal at the site
● Children from 0 to 5 years old and Argentine retirees or pensioners are exempt from payment, but it is mandatory that they process their zero-cost web voucher through the same official website
● You can add the Great Adventure excursion as a supplement during your booking. This activity includes 150 meters of stairs and rapids navigation; it is not suitable for children under 12, pregnant women, or people with spinal, heart, neurological, or chronic lung problems. Children aged 12 to 16 and Argentine retirees or pensioners have a discount upon presenting their ID or card. We recommend bringing an extra change of clothes
● The park is wheelchair accessible. If you need assistance or wish to rent a wheelchair, please contact our reservations team in advance
● We recommend wearing light clothing, comfortable shoes, sunscreen, and insect repellent
● Basic pickup does not apply to hotels located in Zona de Granja, Barrio Belén, Barrio Santa Rosa, Barrio Orquídeas, or outside the hotel urban area (incurs an additional cost). If your hotel is located in these areas, please contact the reservations department at
[email protected]